VA Community Care Provider Enrollment Coordinator
About Veterans Desk
Veterans Desk is a 501(c)(3) nonprofit, founded by Veterans and their families. We know the system inside and out—because we’ve lived it. We’ve navigated referrals, waited on authorizations, and struggled through the endless acronyms that stand between Veterans and care.
Our mission is simple: remove the barriers that delay care.
One of the biggest barriers? Paperwork that slows down provider enrollment.
Optum and TriWest run the VA Community Care Network (CCN), but they don’t fix incomplete packets. That leaves providers on their own—and Veterans waiting.
That’s where our VA Community Care Provider Enrollment Coordinators come in. These non-medical independent contractors step in to clean up, complete, and shepherd provider documents through the process.
Why This Role is Needed
VA’s TPAs don’t fix paperwork
They only process what they’re given.
Providers are overwhelmed
They want to serve Veterans but aren’t always sure what’s required
Small errors cause big delays
A missing signature, expired license, or mismatched NPI can add weeks to approval.
Veterans pay the price
Coordinator Responsibilities
01
02
Double-check for expiration dates, legibility, and name/ID consistency.
03
Anticipate both electronic and paper submission requirements.
04
Submit clean, complete packets with proof of submission.
05
Follow up at Day 7 and Day 14; escalate respectfully when needed.
06
Track expirations (90/60/30 days).
07
Keep audit-ready files with consistent naming.
What our members typically handle
01
Faster enrollment = faster referrals.
02
Fewer deficiencies = less wasted time.
03
Clear communication = less stress.
04
Timely renewals = uninterrupted service.
Sample Scenario
A behavioral health provider wants to serve Veterans. She uploads her documents, but her malpractice declaration page has expired, and her W-9 doesn’t match her NPI. Optum flags the deficiencies, delaying her approval for six weeks.
A Veterans Desk Member serving as a Coordinator could have prevented this by:
- Catching the mismatched information.
- Requesting updated malpractice documentation.
- Submit both electronic and paper forms correctly.
- Following up at Day 7.
With that support, the provider could have been approved in three weeks instead of nine—and Veterans would have received care much sooner.
Membership Benefits
Nonprofit Mission
Community Recognition
Flexibility
Impact
Every packet approved means another Veteran served faster.
Coordinator Responsibilities
Do I represent the VA?
No. You represent Veterans Desk, a nonprofit, and the providers you support.
Do I give medical advice?
No. This role is paperwork only.
Do I need prior credentialing experience?
It helps, but it’s not required. Veterans Desk provides orientation.
What if Optum or TriWest rejects anyway?
It happens. You document, follow up, and resubmit. Deficiencies are part of the process—but your role is to minimize them.
Why Veterans Desk?
Because no other nonprofit is filling this gap.
- Optum and TriWest process paperwork—they don’t prepare it.
- Credentialing companies exist, but few specialize in VA CCN.
- Veterans Desk is Veteran-led and Veteran-focused.
When you serve as a Coordinator with us, you’re not just helping providers—you’re directly helping Veterans access the care they’ve earned.
Join Veterans Desk today
as a VA Community Care Provider Enrollment Coordinator.
Your attention to detail will become Veterans’ access to care. Your persistence will shorten delays. Your service will honor theirs.