Veterans Desk · Florida 501(c)(3) Nonprofit · Independent & Veteran-Built

Veterans Desk

Veteran-Built · Independent · 501(c)(3)

Find Trusted VA Community Care Members for Veterans

Veterans Desk is a veteran-built independent IRS 501(c)(3) nonprofit making VA Community Care easier to navigate — so veterans and families can reach care options with fewer preventable delays, and independent professionals can better understand the path to serving them. Our platform is FREE for veterans and their families.

What We Do

A Florida 501(c)(3) That Makes the VA Path Practical

We educate. We list. We assist. We don’t deliver medical care, employ professionals, or place anyone in employment. Veterans Desk is structured to keep the lines clean between an educational nonprofit and the independent licensed professionals who serve veterans.

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VA Education

Easy-to-follow guides, checklists, and resources on VA Community Care, TRICARE, and CHAMPVA. We educate, then link you to the right place.

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Tools & Forms

Quick access to essential documents for referrals, authorizations, and care coordination — written in plain English, no jargon.

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Community Support

Grant funding for nonprofit partners that provide ramps, rental help, therapy, and family assistance to veterans in need.

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Family Support

Emergency support, housing micro-grants, and practical resources that make daily life a little easier for veterans and their families.

Choose Your Path

Two Audiences, One Mission

Whether you’re a veteran trying to navigate Community Care or an independent licensed professional looking to serve veterans, the next step is here.

For Veterans & Families

Get the Care You've Earned

Plain-language guidance for navigating VA Community Care without the runaround.

Clear steps before Community Care so you don't lose time or money
"What to bring" lists for VA visits and Community appointments
Questions to ask your PCP about eligibility, timing, and covered services
Apply for needs-based copay relief on qualifying visits

For Independent Members

Become a Member of the Directory

Veterans Desk’s Independent Members Directory lists licensed professionals who serve veterans through CCN, TRICARE, and CHAMPVA.

The Process

How VA Community Care Works

Six steps from your VA Primary Care visit to a paid claim with a Community Care provider. The whole flow demystified.

01 Start with VA Primary Care (VHA)

Discuss your condition and options with your VA PCP.

02 Referral Request

If appropriate, your VA PCP submits a Community Care referral.

03 Authorization Letter

Watch for it — referral does not equal authorization.

04 Choose a CCN Member

Pick a licensed independent professional from the directory.

05 Appointment & Care

Member sends visit notes back to the VA after your appointment.

06 Follow Up With the VA

Confirm the records reached your file. You may receive a Patient Statement for any copay.

Two Different Systems

VHA vs. VBA — Know the Difference

Two parts of the VA. Two different jobs. Knowing which one to talk to saves weeks.

VHA · Health Care

Veterans Health Administration

Doctors, referrals, appointments, and Community Care authorizations. Your clinical care happens here.

vs

VBA · Benefits

Veterans Benefits Administration

Disability ratings and compensation decisions. Your VA PCP does not decide disability ratings — they guide treatment options first.

For Independent Professionals

Veterans Desk Independent Members Directory

Three tiers, all transparent. Tiers fund the platform — they do not influence directory ranking, copay relief decisions, or veteran-facing search results. All members are independent contractors operating their own practices.

Tier 1

Standard Membership

$99.99 / month

Verified business listing for independent DCSP businesses

Tier 2

Professional Membership

$199.99 / month

Enhanced business profile

Tier 3

Featured Membership

$299.99 / month

Verified business listing for independent DCSP businesses

All members are independent businesses or independent contractors operating on their own terms. Veterans Desk does not employ or place individuals in employment.

Our Reach

Built by Veterans, for Veterans

Headquartered in Florida and operating nationwide. Launched May 28, 2026 with a singular focus: making the VA Community Care Network accessible, understandable, and usable.

501(c)(3)

Florida Nonprofit

100%

Independent Members

FREE

For Veterans & Families

17+

Educational Articles

Featured Resources

Education That Cuts Through the Confusion

Plain-language articles on Community Care, billing, eligibility, and what to expect at every handoff.

How Do I Enroll in VA Healthcare? — Veterans Desk

If you served in the active military, naval, or air service and were discharged under conditions other than dishonorable, you.....

Health Care Guide

May 23, 2026

How Do I Enroll in VA Healthcare? — Veterans Desk

If you served in the active military, naval, or air service and were discharged under conditions other than dishonorable, you.....

Health Care Guide

May 21, 2026

Leadership

Our Board & Advisors

Veterans Desk is guided by a dedicated board of directors and advisors with deep experience in clinical care, managed networks, regulatory affairs, and community development.

Chief Executive Officer

CEO

Licensed Osteopathic Physician
Clinical Strategy & System Integration

Chief Operating Officer

COO

Licensed Osteopathic Physician
Managed Care & Operations

Chief Business Development

CBDO

Strategic Growth & Institutional Funding

Chief of Policy

Licensed Physician
Regulatory Alignment & Federal Advocacy

Chief of Operations

Brenda Mercer

Infrastructure & Nonprofit Network Growth

Chief of Member Success

Autumn Gennille

Member Retention & Outcome Management

Our Sponsors

Thank You to Our Community Partners

We are grateful to our sponsors and pro bono partners for supporting veterans on their journey to wellness — including Attorney Mary Kogut Lowell of the Volunteer Lawyers Program at Bay Area Legal Services, whose foundational work made our nonprofit formation possible.

Disclaimer: Veterans Desk is a 501(c)(3) nonprofit and is not affiliated with the U.S. Department of Veterans Affairs, the Department of Defense, or any federal or state agency. Veterans Desk does not employ healthcare professionals or place individuals in employment. All members listed in our directory and all contributors to our content are independent professionals or independent contractors operating their own practices or businesses. Member listings are informational and do not guarantee VA authorization, eligibility, appointment availability, or payment. Veterans Desk does not handle, store, or transmit Protected Health Information (PHI) and is not a HIPAA-covered entity. We educate, then link you to the right place — we do not provide medical or legal advice. Emergency: 911 | Veterans Crisis Line: 988 (Press 1) | Text 838255.