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About Us

Veterans Desk

Who We Are

VeteransDesk.org is a 501(c)(3) nonprofit navigation hub built by veterans and family members who experienced firsthand how confusing VA Community Care referrals can be. Our mission is urgent yet straightforward: to make VA Community Care easier to understand for veterans, their families, and the community.

We are not part of the Department of Veterans Affairs (VA). Instead, we serve as an independent, educational nonprofit that provides plain-language guides, visual explainers, and a transparent provider directory that points veterans toward licensed, CCN-enrolled providers in their region.

Our Mission

The VA Community Care system is designed to expand access, but its rules and referral pathways can feel overwhelming. VeteransDesk.org exists to fill that gap. We:

  • Educate veterans and caregivers with step-by-step resources.

  • Connect veterans to providers who have been independently verified.

  • Support families through grants directed to local nonprofits that meet urgent needs, such as rent, utilities, or accessibility.

Strengthen the broader veteran ecosystem by making information transparent and easily accessible.

How Providers Are Included

We feature providers in our directory, but with critical safeguards in place. To be listed, providers must:

Verification First:

Show proof of state license and CCN enrollment.

Review

Submit a practice bio for review.

Independent Vetting

Pass vetting through independent VA Provider Enrollment Coordinators (PEICs) — not Veterans Desk staff — to prevent conflicts of interest

How We Help

For Veterans, Caregivers, and Families:

  • A clean directory of providers who are approved through VA Community Care.
  • Plain-language explainers on what each referral means and why more than one visit is routine.
  • The Veterans Desk Podcast, where Veterans, clinicians, and families talk through the real process—what helped, what to ask, what to expect.
  • Membership is access, and it is free.

 

For Providers

  • A clearer listing in our directory will help Veterans find you more easily.
  • Light onboarding resources about Community Care intake basics.
  • Your membership helps fund.

Our Mission

Our mission is to empower Veterans and their families with the knowledge, tools, and connections they need to access timely, compassionate care through the VA Community Care Network (CCN). Veterans should be lasting members of the VA system when they can be; however, when specialty care is required, they should have clear choices and access to the best advice.

Our Impact

  • Helping Veterans understand referrals, authorizations, and their rights.
  • Guiding providers with clear onboarding steps for joining the VA Community Care.
  • Supporting nonprofits through grants that cover housing, family care, and urgent needs.
  • Creating resources that reduce confusion and prevent delays in care.

How Referrals Flow

One of the most confusing aspects of VA Community Care is understanding the referral process. VeteransDesk simplifies that journey:

  • Veterans begin at our navigation hub to learn what steps must be taken before a referral is approved.
  • Our guides explain how a request moves from a VA primary care team to specialty approval.
  • The directory then directs veterans toward CCN-enrolled specialists who are already positioned to accept referrals.

For veterans, that means clarity. For providers, it means fewer misdirected calls and more patients who arrive with realistic expectations

Why Providers Participate

Providers often ask, ‘What’s in it for me?’
At VeteransDesk, provider benefits go beyond visibility:

Practice Growth

Listing signals to veterans that your practice understands VA referrals.

Time Savings:

Our guides reduce confusion, saving front desk staff from having to provide repeated explanations.

Community Credibility

Being featured demonstrates commitment to veterans — a powerful differentiator.

Partnership Opportunities

Providers may be highlighted in State Spotlight blogs, podcasts, or community features.

Governance and Transparency

Trust requires accountability. VeteransDesk is guided by:

 

  • A Board of Directors that includes veteran leaders and professional advisors.

     

  • An Advisory Team of providers, compliance experts, and nonprofit partners.

     

  • Published disclaimers and clear boundaries: no medical advice, no PHI, no influence on VA ratings.

     

This governance model protects veterans, providers, and sponsors alike.

Why This Matters

VeteransDesk was built because too many veterans fell through the cracks, not due to a lack of care, but rather a lack of clarity. We believe education is care. When veterans and caregivers understand what to expect, they can access services more efficiently, with less stress, and with greater trust in their providers.

Providers and sponsors who join us are not only investing in veterans — they are helping repair a system that has long needed more precise navigation.

Join the Mission

VeteransDesk invites sponsors to stand with us in making VA Community Care more transparent and more accessible. Together, we can reduce delays, strengthen nonprofits, and ensure veterans and families never feel lost in the system. For sponsorship opportunities, contact:

support@veteransdesk.org

Board & Governance

Every role reflects our commitment to compliance, openness, and putting Veterans first.

President

Chief Financial Officer (CFO)

Managing Director

Security Officer

Community Advisor

Integrity:

We share only accurate, unbiased, and Veteran-first information.

Respect

We highlight providers who understand VA Community Care.

Confidence

We normalize second opinions and multi-visit plans so the process does not blindside you.

Education

We believe knowledge empowers Veterans to make better decisions.

Veterans Desk is not involved in the VA disability ratings, VA benefits determination, or medical care determination. We are not the VA and do not provide medical or legal advice. All resources we share are strictly for educational purposes.

HIPAA Compliance Disclaimer

Veterans Desk is not a HIPAA-covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and is not subject to HIPAA privacy or security requirements. We do not collect, store, or transmit Protected Health Information (PHI) on behalf of veterans, healthcare providers, or any other party.

Our platform operates solely as an informational and networking resource. We offer membership access to a publicly viewable directory of VA Community Care Network (CCN) providers, along with educational links and resources. We do not provide direct medical referrals, coordinate patient care, or act as an intermediary between veterans and healthcare providers in any clinical capacity.

All communications, medical information, or personal data exchanged between a veteran and a provider occur outside of Veterans Desk and at the sole discretion and responsibility of the parties involved. Veterans Desk does not monitor, manage, or store these exchanges.

By using this site, you acknowledge and agree that:

  1. Veterans Desk is not your healthcare provider or representative.

     

  2. Veterans Desk does not give medical advice, make treatment recommendations, or guarantee provider performance.

     

  3. Any medical or personal information you choose to share with a provider is done independently and outside our control.

     

If you require medical advice, diagnosis, or treatment, please contact a licensed healthcare provider directly or use your VA-approved care coordination channels.

No Medical Advice

All content provided by Veterans Desk, including but not limited to articles, guides, directory listings, and linked resources, is for informational and educational purposes only. Veterans Desk does not provide medical advice, diagnosis, or treatment, and nothing on this site should be interpreted as such.

Use of this website does not create a patient–provider relationship between you and Veterans Desk, its staff, or any healthcare provider listed on the site. We strongly encourage all veterans and users to consult directly with a licensed healthcare professional or their VA-approved care coordinator before making any decisions related to their health, treatments, or medical care.

Veterans Desk makes no warranties or guarantees about the accuracy, completeness, or applicability of any information provided. Reliance on any information found on this site is solely at your own risk.