Veterans Desk · Florida 501(c)(3) Nonprofit · Independent & Veteran-Built

Veterans Desk · Legal

Terms & Conditions

Website Terms of Use

Effective Date

See veteransdesk.org for current date

Organization

Veterans Desk, Inc. · IRS 501(c)(3)

Jurisdiction

State of Florida

These Terms of Use govern your access to and use of the Veterans Desk, Inc. website(s), pages, directories, forms, content, tools, and related online services (collectively, the “Site”). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

Who We Are

Veterans Desk, Inc. is a Florida nonprofit corporation recognized as an IRS 501(c)(3) public charity. Veterans Desk is independent and is not affiliated with, part of, or endorsed by the U.S. Department of Veterans Affairs (VA) or any government agency.
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Key Definitions

To make these Terms easier to apply, the following terms have specific meanings throughout this document:

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What the Site Is — and Is Not

Education & Information Only

The Site provides general educational and informational content. Nothing on the Site constitutes medical, legal, billing, credentialing, financial, or professional advice of any kind.

Platform Only — No Endorsement

Veterans Desk is an education and directory platform. We do not endorse, recommend, certify, warrant, or guarantee any Provider, Enrollment Coordinator, product, service, or outcome.

No Guarantee of Outcomes

Membership, listing, badges, education completion, or verification indicators are not guarantees of network acceptance, credentialing approval, VA authorization, reimbursement, referrals, or revenue.

Third-Party Decisions

All eligibility determinations, authorizations, participation status, and payment decisions are controlled by third parties — including the VA and applicable network administrators — under their own rules.
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Eligibility and Acceptable Use

You must be at least 18 years old to use the Site. By using the Site, you agree you will not:

We may suspend or restrict access at any time to protect Users, the Site, and our mission.

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Privacy Policy and Incorporated Policies

Your use of the Site is also subject to our Privacy Policy and any posted Site policies — including directory criteria, listing standards, no-PHI rules, and notices. These are incorporated by reference. If these Terms conflict with a specific policy, these Terms control unless the policy expressly states otherwise.

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Strict No-PHI Rule

⚠ Do Not Submit Patient Medical Information

Do not submit Protected Health Information (“PHI”) or patient-specific medical information through the Site under any circumstances. If PHI is submitted, you authorize us to remove it immediately. Veterans Desk does not intend to receive or store PHI through the Site.

You agree not to upload, post, message, transmit, or submit:

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Directories, Listings, Verification Indicators, and Badges

The Site may include Directories of Providers, Enrollment Coordinators, organizations, and resources. You understand and agree to the following:

1

Listing criteria are not endorsements. Any education requirement, verification indicator, background screening indicator, badge, or “verified” marker relates to listing eligibility only — not certification of competence or guarantee of outcomes.

2

Information may be incomplete or changed. Listings may be outdated, incomplete, or contain errors. Users must independently verify credentials, availability, network status, coverage rules, and suitability.

3

We can edit or remove listings. We may edit, refuse, remove, suspend, or decline listings to maintain accuracy, safety, policy compliance, or mission alignment.

4

Your reliance is at your own risk. You are responsible for your decisions and interactions resulting from use of the Directory.

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Enrollment Coordinators — Independent Professionals

Relationship Notice

Enrollment Coordinators listed on the Site are independent professionals and platform members — they are not employees of Veterans Desk. Any engagement is a direct agreement between the Provider and the Enrollment Coordinator. Veterans Desk does not assign coordinators, set their fees, supervise their work, control their methods, or guarantee results.

Veterans Desk is not responsible for services, agreements, representations, omissions, disputes, performance, or outcomes arising from a Provider’s engagement with an Enrollment Coordinator. Providers and Enrollment Coordinators have no authority to make commitments, guarantees, representations, or warranties on behalf of Veterans Desk.

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Accounts

If we offer accounts, you are responsible for safeguarding your credentials and all activity under your account. You must provide accurate and current information. We may suspend or terminate accounts where there is misuse, risk, or a violation of these Terms.

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Payments, Donations, Sponsorships & Memberships

If the Site offers paid features — including business memberships, listing upgrades, sponsorships, or donations — the following apply:

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User Content and License

If you submit User Content, you represent that you have the right to submit it, it is accurate to the best of your knowledge, and it does not violate the law or third-party rights. You grant Veterans Desk a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and distribute your User Content as reasonably necessary to operate the Site, publish directories and listings, communicate with you, and further our nonprofit mission. We may remove User Content at any time.

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Intellectual Property

The Site and its content — including text, graphics, logos, design, compilation, and software — are owned by or licensed to Veterans Desk and are protected by applicable law. You may view and print pages for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit Site content without written permission, except as expressly permitted by law.

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Third-Party Links and Services

The Site may link to third-party websites or services. We do not control them and are not responsible for their content, privacy policies, or practices. Use of third-party sites is at your own risk.

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Disclaimers

As-Is Disclaimer

The Site and all content are provided “as is” and “as available.” To the maximum extent permitted by law, Veterans Desk disclaims all warranties — express or implied — including warranties of accuracy, completeness, non-infringement, merchantability, and fitness for a particular purpose. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of harmful components.
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Limitation of Liability

To the maximum extent permitted by law, Veterans Desk will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses arising from or related to your use of (or inability to use) the Site.

To the maximum extent permitted by law, Veterans Desk’s total liability for any claim arising out of or relating to the Site or these Terms will not exceed $100 or the amount you paid to Veterans Desk for paid Site features in the six (6) months before the event giving rise to the claim, whichever is greater.

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Indemnification

You agree to defend, indemnify, and hold harmless Veterans Desk and its directors, officers, volunteers, members, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to: 

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Suspension and Termination

We may suspend or terminate access to the Site at any time, with or without notice, to protect Users, the Site, and our mission — including where we believe there is a violation, misuse, or risk.

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Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms or the Site shall be resolved in the state or federal courts located in Florida. You consent to the personal jurisdiction of those courts. Before filing any legal action, you agree to contact Veterans Desk in writing to attempt informal resolution for at least 30 days.

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Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a revised date. Your continued use of the Site after posting constitutes your acceptance of the updated Terms. If changes are material, we will make reasonable efforts to provide notice.

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Entire Agreement and Severability

These Terms — together with the Privacy Policy and any posted Site policies — constitute the entire agreement between you and Veterans Desk regarding your use of the Site. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

Questions About These Terms

Contact Veterans Desk

If you have questions about these Terms of Use, our Privacy Policy, or how the Site operates, reach out to the Veterans Desk team directly. We aim to respond to all legal inquiries within five business days.

General Contact

Legal & Privacy

Mailing Address

18801 N Dale Mabry Hwy, Suite 1020
Lutz, FL 33548

Organization

Veterans Desk, Inc.
Florida 501(c)(3) Nonprofit

Disclaimer: Veterans Desk, Inc. is a Florida 501(c)(3) nonprofit and is not affiliated with the U.S. Department of Veterans Affairs, the Department of Defense, or any federal agency. These Terms of Use are provided for informational purposes and govern use of this website only. Veterans Desk does not provide medical, legal, or financial advice. Emergency: 911 | Veterans Crisis Line: 988 (Press 1) | Text 838255.