About Us
Who We Are
Veterans Desk is a veteran-built IRS 501(c)(3) nonprofit created by veterans and family members who’ve lived the confusion of VA Community Care—stalled referrals, mixed messages, and the “call back next week” loop when someone simply needs care. Our mission is simple and urgent: make VA Community Care easier to understand and easier to use for veterans, their families, and the providers who want to serve them well.
We’re independent from the U.S. Department of Veterans Affairs. What we deliver is clarity—plain-language guides, visual explainers, and a transparent membership directory that helps veterans find licensed, Community Care Network (CCN) providers in their region. While we don’t control VA eligibility, authorizations, scheduling, or payment, we help people move forward with better questions, clearer next steps, and fewer preventable delays.
Our Mission
The VA Community Care system is designed to expand access, but its rules and referral pathways can feel overwhelming. VeteransDesk.org exists to fill that gap. We:
- Educate veterans and caregivers with step-by-step resources.
- Connect veterans to providers who have been independently verified.
- Support families through grants directed to local nonprofits that meet urgent needs, such as rent, utilities, or accessibility.
- Strengthen the broader veteran ecosystem by making information transparent and easily accessible
How Providers Are Included
Verification First:
Show proof of state license and CCN enrollment.
Review:
Submit a practice bio for review.
Independent Vetting:
Pass vetting through independent VA Provider Enrollment Coordinators (PEICs) — not Veterans Desk staff — to prevent conflicts of interest
How Referrals Flow
One of the most confusing aspects of VA Community Care is understanding the referral process. Veterans Desk simplifies that journey:
Step 1: Navigation Hub
Veterans begin at our navigation hub to learn what steps must be taken before a referral is approved.
Step 2: Our Guidance
Our guides explain how a request moves from a VA primary care team to specialty approval.
Step 3: Search the Directory
The directory then directs veterans toward CCN-enrolled specialists who are already positioned to accept referrals.
Why Providers Participate
Providers often ask, ‘What’s in it for me?’
At Veterans Desk, provider benefits go beyond visibility:
Practice Growth
Listing signals to veterans that your practice understands VA referrals.
Time Savings:
Our guides reduce confusion, saving front desk staff from having to provide repeated explanations.
Community Credibility
Being featured demonstrates commitment to veterans — a powerful differentiator.
Partnership Opportunities
Providers may be highlighted in State Spotlight blogs, podcasts, or community features.
Governance and Transparency
Trust requires accountability. Veterans Desk is guided by:
- A Board of Directors that includes veteran leaders and professional advisors.
- An Advisory Team of providers, compliance experts, and nonprofit partners.
- Published disclaimers and clear boundaries: no medical advice, no PHI, no influence on VA ratings.
Our Board & Leadership
Veterans Desk is guided by a dedicated board of directors and advisors, including:
Chief of Policy
Licensed Physician Regulatory Alignment & Federal Advocacy
Chief of Policy
Licensed Physician Regulatory Alignment & Federal Advocacy
Chief of Policy
Licensed Physician Regulatory Alignment & Federal Advocacy
Chief of Policy
Licensed Physician Regulatory Alignment & Federal Advocacy
Chief of Policy
Licensed Physician Regulatory Alignment & Federal Advocacy
Advisory Committee
Advocacy Officer I
Advocacy Officer II
Optum CCN Specialist
Managed Care Network Navigation
Advocacy Officer III
Clinical Liaison
Bridging Member Needs to Medical Board
Advocacy Officer IV
Mendry Relations
Nonprofit Infrastructure & Member Services
Advocacy Officer V
Legislative Affairs State & Federal Advocacy Monitoring
Why This Matters
Veterans Desk was built because too many veterans fell through the cracks, not due to a lack of care, but rather a lack of clarity. We believe education is care. When veterans and caregivers understand what to expect, they can access services more efficiently, with less stress, and with greater trust in their providers.
Providers and sponsors who join us are not only investing in veterans — they are helping repair a system that has long needed more precise navigation.
Join the Mission
Veterans Desk invites sponsors to stand with us in making VA Community Care more transparent and more accessible. Together, we can reduce delays, strengthen nonprofits, and ensure veterans and families never feel lost in the system. For sponsorship opportunities, contact: