Veterans Desk · Florida 501(c)(3) Nonprofit · Independent & Veteran-Built
Veterans Desk · Florida 501(c)(3) Nonprofit · Independent & Veteran-Built
Welcome to Veterans Desk, your trusted resource for pivotal resource for joining the VA Community Care Network (CCN) and serving those who have served our country. As a VA Community Care provider, you play a crucial role in delivering quality healthcare services to Veterans through a streamlined, nationally recognized system.
Once approved, you can begin receiving referrals and providing services to Veterans through CCN
The VA Community Care Network (CCN) is the preferred national network the U.S. Department of Veterans Affairs (VA) uses to purchase Veteran care from community providers. CCN is administered through third-party administrators (TPAs) who manage services, reimburse providers promptly, and ensure Veterans have timely access to high-quality care.
Use this map or refer to the list below to confirm which CCN region you fall under:
CCN is the VA’s preferred method of purchasing care from community providers. It connects VA with private-sector clinicians who offer services to Veterans.
TPAs (Optum and TriWest) play a crucial role in the CCN. They streamline administration, ensuring providers receive prompt payments and Veterans have access to comprehensive care. They also manage the referral process and provide customer service to Veterans, making them a key part of the CCN system.
Veterans typically receive referrals from VA medical centers. If they need additional services beyond the initial referral, VA or the TPA may issue an updated authorization or referral.
The VA or the respective TPA generally manages Veteran customer service. Providers can contact their TPA for help with claims or referral questions
VCAs are formal agreements for specific services, typically used when there’s a unique care requirement or a provider outside CCN.
Optum and TriWest both have provider portals with claims guidance. Always confirm claim submission processes with your TPA.
Dental providers follow similar steps: identify your region, contact the TPA, and complete credentialing. Additional dental program details may apply; check with Optum or TriWest.
Some regions use external scheduling systems to coordinate Veteran appointments. Your TPA will provide details if this applies to your services.
This designation identifies providers who consistently meet or exceed performance standards. It may lead to preferential referrals, but qualifications vary by region.
Licensed Veterans Affairs (VA) Community Care Network (CCN) Provider can begin the enrollment process through Optum (Regions 1–3) or TriWest (Regions 4–5). Veterans Desk provides education. The VA’s administrators handle enrollment.
